Return and Exchange Policy
Thank you for shopping at MJB Lifestyles if for any reason you are unhappy with your purchase as it did not meet expectations, the size was incorrect, or the product was damaged you will be able to return or exchange your product within 21 days of purchase.
You will need to submit a request online through our contact page. Send a copy of your order number and name along with a picture of the damage product if you are returning for a damage product. For regular returns still submit a request online through our contact form and provide your name and order number.
Exchanges will only be allowed for the same product item but specify if you need a smaller or larger size. You will be responsible for paying the costs of shipping your item back to us. The cost of shipping is non-refundable and non-negotiable.
Once the product has been received a refund will be issued back to the original method of payment minus shipping cost. Depending on your card issuer’s policies, you will receive the refund in a number of days. No refunds or exchanges will be accepted after 21 days as well as there are no returns on mugs, jewelry, pillows, towels, no hats of any kind, and no bags including totes, backpacks, fannypacks, or drawstring bags. Please check that you are ordering the right color for those items before purchasing. Sale items cannot be returned.
If you have any further questions regarding your refund, please, don’t hesitate to contact us to find out more.